At Hbmccostume.com, we stand behind our product. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange policy within 30 days of receipt. Please see our guidelines below for details.

For Exchange :

  1. Please contact service@hbmccostume.com, and provide the following info:  

         · Order number

          · SKU number or product name

          · Reason for return

  1. Our customer service team will respond to your request within 48 hours and provide you with our return address.
  1. Please return the item according to our instructions and send us return proof in the form of the tracking number and a valid return receipt.
  1. Once we have received the returned item(s), we will email you and arrange an exchange or a refund within a week.

Note:

  1. As for the replacement, we will send you the new set again free of shipping fee.
  1. The return process may cause transportation risks and customs clearance problems. Once problems occur, we cannot handle the return process normally. Please consider carefully before refunding/exchanging.

For Return :

Please always Contact Us prior to returning the items.

Returnable & Refundable item：

  1. Faulty items damaged/broken or soiled upon arrival.
  1. Items received in the incorrect size/color.
  1. Unwashed, unworn, and unused item(s) that have not met your expectation within 30 days of receiving.

Non returnable& Non refundable item：

  1. Items outside the 30 days warranty time-frame.
  1. All custom-made items can not be returned or exchanged.
  1. If you return part of the costumes, the payment can not be refunded.
  1. Worn, used or altered items can not be returned.

Return shipping costs：

  1. For the refund and replacement of no quality damage, the return shipping fee shall be undertaken by the customer.
  1. The specific return fee needs the customer to contact the local post office to calculate. We recommend you use the cheapest registered airmail method that is available.

Note：

1.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

2.If you are approved, then your refund will be processed, and a refund will be return to your original method of payment within 5 days.

Warm Tips:

If you haven’t received a refund yet, first check your PayPal account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at service@hbmccostume.com