HOW DO I CHOOSE MY SIZE?
If you are still confused about the size, please contact us by email, send us your height and weight, we will check it for you.
FOR THE ZENTAIS/TIGHT BODYSUIT, PLEASE CHOOSE ONE SIZE UP.
If you are still confused about the size, please contact us by email service@hbmccostume.com, and we will check it for you.
DO YOU ACCEPT RETURNS?
Yes, you have 30 days from the date that you received your order to send products back to us for return.
HOW LONG WILL IT TAKE FOR MY ITEM TO ARRIVE?
Most orders are processed within 3-5 business days. This does not include weekends or national holidays.
Please note that this preparation for delivery (quality checks, packing, paperwork, etc.) process is NOT included in the overall shipping time.
International delivery takes 10-21 days (for most countries). Head over to our shipping policy section for further detailed information.
Please take into consideration that these are estimated ship times and there are many reasons that packages can be delayed which are out of our control.
WHY HAVEN’T I RECEIVED MY TRACKING NUMBER YET?
Items can take 3-5 business days to be processed and shipped from our warehouse. Once your item has been shipped you will receive an email with your tracking number.
WHY ISN’T MY TRACKING NUMBER PROVIDING ANY INFORMATION？
Shipping information can take 24-48 hours to be processed. If the tracking information is still unavailable after this period of time, please contact us at service@hbmccostume.com
WHY DOES MY PACKAGE SHOW IT’S BEEN DELIVERED WHEN I STILL HAVEN’T RECEIVED IT?
Please contact your local post office. The courier will have the most up-to-date information to help you locate your order. We will do all we can to help you with the process, but, we cannot be held liable for lost or stolen packages that are showing they have been delivered.
How can I make changes to my order?
Simply email us at service@hbmccostume.com within 24 hours. Be sure to include your order number!
If you would like to change your style or size, please attach the new SKU or URL, and let us know the details in email.
DISCLAIMER:
HbmcCostume is not responsible for the clothes being damaged due to man-made.
